TITAN VERSA Software Update Instructions
Overview
This set of instructions covers the update of the TITAN VERSA’S UI software using a USB flash drive and the VERSA’S in-software update option.
These instructions require the VERSA to be powered on and the UI software to be functional. For unresponsive units, a manual reflash process of the software is available in the Service Instructions “SI-TITANVERSA-1004: VERSA Software Reflash via GHI Config”, available from LACO Technologies upon request.
Quick Start Guide
For users who have already performed this update or do not desire the step-by-step instructions further below, a condensed set of instructions are as follows:
1
Extract the zip file and copy the 3 update files to the root directory of a suitable flash drive.
2
Plug the drive into the VERSA, navigate to Menu → Maintenance → Parameters, and press “Update Software”.
3
The VERSA will validate the files. Press “Start Software Update” and leave the machine powered on while it performs the update.
4
Once the machine reboots, navigate to Menu → Maintenance → Detector Info → Software and confirm the software version matches.
For further detail or troubleshooting continue below.
USB Drive Requirements
The TITAN VERSA works best with high-quality flash drives of capacity 8-32 GB, formatted to FAT32 (which is usually the standard format for drives of this size).
Larger flash drives of 64 GB or greater are too large to be easily formatted with this file system and will not work.
Drives smaller than 8 GB can sometimes be cut down, low-quality flash media and may or may not be read properly by the VERSA.
Before copying the update files, verify that your USB flash drive is formatted using the FAT32 file system. The TITAN VERSA is designed to work with high-quality USB drives between 8 GB and 32 GB in capacity.
Prepare the Update Files
The software update is provided as a .zip file, which when extracted, has the following:
- A folder containing 5 files:
VersaApp.tca
VersaFirmware.ghi
VersaKey.txt
VersaUpdate.tca
VersaUpdateKey.txt
- This set of instructions.
Copy the 5 files onto the “root” or “base” directory of the flash drive.
- The 5 files provided cannot be inside of another folder on the flash drive.
- The update requires all 5 files to work.
- Other files and folders can be present on the drive, which the VERSA will ignore.
Note: USB Root Directory
A common mistake is keeping the 5 update files in a folder when placing them on the USB drive; as the VERSA program will be looking for these files directly on what is called the “root” directory of the drive, for example “D:\VersaApp.tca”.
This is called the “root” directory because the set of paths of directories and files on a drive is sometimes referred to as a “File Tree”, as each folder branches out from the main root directory, looking similarly to a tree:
the Update Process
With the files copied onto the USB drive, insert the flash drive into the USB port on the front of the VERSA.
On the VERSA screen, navigate to Menu → Maintenance → Parameters. (User login may be required)
Press the “Update Software” button.
Update File Verification
- The VERSA will take a few seconds to process and validate the files.
- If it passes verification, the “Start Software Update” button will appear.
- If this step fails, see “Troubleshooting” section at the end of this guide.
Complete the update
- Press “Start Software Update”. The system will automatically install the new software at this point; no further user input is required.
- Allow this installation to complete (which takes about 1-5 minutes). A small patch program will start, and the new software will be loaded. Do not be alarmed if the screen goes black – wait for the installation to finish.
- During this process, DO NOT TURN OFF OR REMOVE POWER TO THE DETECTOR.
- Once the VERSA main screen appears, the software update is complete; the USB drive can be removed if desired, and the detector can be used normally.
- It is recommended to check the software version (see next page) to verify the correct version loaded properly.
Confirm Software Version
- Navigate to Main Menu → Maintenance → Detector Info → Software.
- Verify that the entry “Software Version” matches the intended version of the software update.
Troubleshooting
Common Problems
The verification process returns with “Firmware Authentication Failed”, or “Error: No USB Present”.
- Plug USB drive into a computer, verify drive is formatted as FAT32.
- Reformat drive if necessary.
- Use a different USB drive that meets the guidelines specified in section “Compatible USB Drives.”
The verification process returns with “Files not Found.”
- The files are missing from the flash drive or were copied into a folder on the drive instead of the “root” or “base” directory.
The VERSA screen fails to turn back on after resetting or stays off for an extended period of time.
- Leave the unit plugged in and powered on for at least 10 minutes to ensure the update process has a full chance to finish.
- Switch off the detector and wait 5 minutes for the turbo pump to spin down and de-energize the electronics. Power on the detector. If the screen turns back on, check the software version to see if the update did successfully install, or reattempt if necessary.
- If the screen does stays off when powering the detector back up, a manual software reflash may be necessary. Consult Service Instructions “SI-TITANVERSA-1004: VERSA Software Reflash via GHI Config” available from LACO Technologies upon request.
If you encounter any difficulties during the update process, always feel free to reach out to repairs@lacotech.com.