Returns & Warranty
Returns & Warranty
Can I return a product?
Most items are custom built or are only built per order and are therefore non-returnable. Some stocked standard items may be returned for credit or exchanged. Submit an RMA form for details and to obtain a return authorization number. Restocking fees will apply. For a complete return policy, see Terms and Conditions of Sale.
What is LACO’s warranty agreement?
LACO Technologies warrants to the original Customer that all new and unused goods furnished by Seller shall be free from defect in workmanship and material at the time and place of delivery by LACO. For distributed products resold by LACO the warranty of the original manufacturer will apply and is available upon request. In the case of repair services or refurbished products sold by LACO the following warranty periods and conditions will apply: Refurbished and Rebuilt Rotary Vane Vacuum Pumps – 6 months. Refurbished and Rebuilt Helium Leak Detectors, Turbo Pumps, Electronic Repairs, and Vacuum Gauges – 3 months.
For LACO manufactured products LACO will honor claims in the event of failure of goods (other than expendable and consumable parts) as a result of such a defect provided that claim is made to LACO within twelve months from the date of delivery. LACO DISCLAIMS all other express warranties and all implied warranties, including implied warranties of MERCHANTABILITY and FITNESS FOR PARTICULAR PURPOSES.
Items not covered under warranty included damage due to shipping, process conditions, or negligence. LACO also DISCLAIMS damages due to normal wear, failure to follow LACO’s recommended maintenance intervals, incorrect maintenance, disregard of operating instructions, inappropriate working conditions, improper materials, chemical or electrical influences, faulty installation or other causes beyond the control of LACO. Modifications or repairs made by the Customer without LACO’s written consent render this warranty inoperable. Repair work warranties do not cover items that were not replaced or repaired as part of the charged repair services. LACO products must be returned to LACO for warranty and other servicing, and the customer will be responsible for all shipping, insurance and other costs in connection with sending the goods to and from LACO.
In case of LACO’s breach of warranty or any other duty with respect to the quality of any goods, the exclusive remedies therefore are, at LACO’s option, (1) repair, (2) replacement or (3) in appropriate cases, payment of or credit for the purchase price (less reasonable depreciation) on authorized return of the goods.
Terms & Conditions
For a complete copy of LACO Technologies Terms and Conditions, click the links below.
Sales: LACO Terms & Conditions of Sale
Purchase Orders: LACO Purchase Order Terms & Conditions
